Remortgages Deals - First Union
0800 377 7653
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Customer care survey

As a valued customer your satisfaction with our service is very important to us. We constantly review our products, procedures and personnel to ensure we offer the very best service possible. The most effective way to do this is to have our customers` views and comments - both positive and negative - on their experience with us.

Client reference number
Email Address:
1. How would you describe the service you received :
Excellent Good Average Below Average Poor
2. Were you satisfied with the arrangements made for you?
Very satisfied Satisfied Not satisfied
3. Do you agree that the salesperson (your first point of contact with us), explained the process clearly and concisely?
Strongly agree Agree Disagree Strongly disagree
4. How would you rate the service your underwriter, gave you?
Excellent Good Average Below average Poor
5. If you asked for an update on the progress of your application, was the information given promptly and accurately?
Yes No
6. Do you agree you were kept well informed about the progress of your application?
Strongly agree Agree Disagree Strongly disagree
7. If you received a visit from our field representative how did you rate their service?
Excellent Good Average Below average Poor
8. How did you hear about First Union?
Friend Relation Internet Canvassed Advertisement Financial Advisor
Other (Please supply)
9.What made you you choose First Union?
10. What would you say was important to you in selecting an arranger for your mortgage or loan?
(Tick all that apply)
Able to arrange when others can't
Have options explained clearly
Receive helpful & sympathetic assistance
Obtain mortgage quickly
Obtain low rate
Arrange with reputable lenders
11. Would you be happy to recommend First Union to other people?
Yes No
12. In your dealings with us do you feel that we have always put your interests first?
Yes No
13. Please give any comments on our service or suggestions for improvements.
14. May we use your comments in our publicity material?
(your name will not be revealed - only initials will be used).
Yes No
15. May we use your email address to send you updates on our services?
Yes No

Testimonials
A very good and very professional service - excellent, thank you
Mr G.R.
Excellent, already recommended to another family member
Mr J.F.
I would have no hesitation in recommending First Union to anyone who needs bespoke mortgage service.
Mr R.S.
Media/News
LBC interview
MD Meir Plancey discusses the property market with Nick Ferarri
27/05/2010
The Ins and Outs of Mortgages
Mortgages explained
10/2/2009
More >>>
Think carefully before securing other debts against your home. Consolidating debts into one loan may cost more in the long term. Your home may be repossessed if you do not keep up repayments on your mortgage. The overall cost for comparison is 4.0% APR typical for mortgages and 15.75% typical for secured loans*. The actual rate available will depend on your circumstances. Ask for a personalised illustration. A broker fee is charged but only on completion and is typically £1,000 to £3,000. * Secured and unsecured loans are not regulated by the Financial Services Authority